Hotel Executive Housekeeper/Director of Housekeeping. Job Overview Supervise the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets, and minimal expenses. What You Will Be Doing Supervise the housekeeping employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance reviews and recommend discipline and termination, as appropriate. Supervise and inspect the daily cleaning of the guest rooms and public areas; ensure compliance with company policies & procedures as well as brand standards. Achieve a high level of cleanliness and guest satisfaction. Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services. Respond to guest requests, concerns, and problems to ensure guest satisfaction. Refer and follow up on maintenance issues/problems with the in-house maintenance team to protect hotel assets, ensure a safe, accident-free environment for guests and employees, and maintain/ improve guest satisfaction. Manage the Lost and Found Program and answer inquiries to maintain controls and ensure guest satisfaction. Regular and timely attendance is an essential function of this position Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc. Establish and maintain key control system. Requirements Able to stand/walk /work on his/her feet during the whole duration of the shift and lift/push/pull up to 50 lbs. Proven track of successful guest service satisfaction in housekeeping scores Able to initiate and maintain communication lines at all levels. Proficient in Rooms Management Software Systems and Windows. Experience as an Executive Housekeeper for a full-service or limited service property for 2 or more years is required. Associates in Hospitality Management preferred or equivalent in-hotel experience. Ability to commit and comply with the above-mentioned job description and accept added responsibility accordingly. Must be flexible as this position requires some weekend & holiday work. Long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Job Type: Full-time. Seniority level: Director Employment type: Full-time Job function: Management Industries: Hospitality #J-18808-Ljbffr COMFORT INN UTICA INC
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