Respond promptly to customer inquiries via phone, email, chat, or social media.
Manage and resolve customer complaints or issues in a professional and timely manner.
Provide information about products, services, billing, and company policies.
Process orders, forms, applications, and requests accurately.
Maintain detailed and accurate customer records in the company’s CRM system.
Escalate complex issues to the appropriate department when necessary.
Follow up with customers to ensure their issues are fully resolved.
Collaborate with internal teams (sales, billing, technical support) to enhance customer satisfaction.
Meet or exceed performance metrics such as call handling time, resolution rate, and customer satisfaction scores.
Uphold company values and maintain a positive, empathetic, and professional attitude toward customers.
High school diploma or equivalent (associate’s or bachelor’s degree preferred).
Proven experience in customer service or a related field
Strong verbal and written communication skills.
Excellent listening and problem-solving abilities.
Computer proficiency, including Microsoft Office and CRM systems (e.g., Salesforce, Zendesk, or HubSpot).
Ability to multitask in a fast-paced environment.
Strong attention to detail and organizational skills.
Ability to work independently and as part of a team.
Salary/Compensation: $19.00 - $24.00 per hour
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