Job Description

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Base pay range

$23.00/hr - $25.00/hr

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Job Title: IT Support/ Video Conference Support

Location: Wayzata, MN 55391

Pay Rate: $25/hr on W2

Duration: 06+ Months (Possibility of Extension)

Desired Competencies (Technical/Behavioral Competency)

Must-Have

• Design, implement, and maintain enterprise-grade video conferencing solutions (Zoom, Microsoft Teams, Webex, etc.).
• Oversee operations of hybrid meetings, webinars, and virtual events, ensuring seamless execution across time zones.
• Act as an escalation point for complex technical issues during live events and high-profile meetings.
• Collaborate with IT, Facilities, and Security teams to optimize AV infrastructure and ensure compliance with organizational standards.
• Manage vendor relationships for AV hardware, software, and support services.
• Develop and enforce SOPs for video conferencing support, troubleshooting, and preventive maintenance.
• Train clients on best practices and new technologies.
• Monitor system performance and user feedback to drive continuous improvement.
• Stay current with industry trends and recommend upgrades or new tools to enhance user experience.

Good-to-Have

• Knowledge of Polycom and Logitech
• Exposure to reporting initiatives

Role descriptions / Expectations from the Role

• Experience with enterprise AV infrastructure (e.g., Poly Clariti, Crestron, Logitech codecs). Implementation, Configuration, Troubleshooting, and support of large-scale enterprise responsibilities.
• This Engineer will also be expected to deliver detailed project documentation to both the customer and operations that fully describes new implementations and that is used as the primary reference for day-to-day management.
• This individual will be capable of installing, troubleshooting, and configuring all Polycom and Logitech Video conference devices and will be able to provide as-built training on the offering to junior engineers.
• Ability to independently troubleshoot and debug broad, complex, and unique solutions involving mixed media

Type Details of the Role (For Candidate Briefing)

• Reporting To Which Role Video Conference Support
• Size of the Team, if any, Reporting to this Role 5+ Global Support
• Unique Selling Proposition (USP) of The Role The Engineer will be working as a Technical Support for Video Conference Devicesexposure to multiple technology platforms, and an opportunity to work globally.
• Details of the Project (A short Briefing on the Project can be provided herewith. It may be shared with external stakeholders like job agencies, etc. Support Video conference teams is 24*5 support for Global.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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