Analyst 2, Architecture/ServiceNow Business Analyst Job at Pyramid Consulting, Inc, Summit, NJ

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  • Pyramid Consulting, Inc
  • Summit, NJ

Job Description

Job Description

Immediate need for a talented Analyst 2, Architecture/ServiceNow Business Analyst . This is a 12+months contract opportunity with long-term potential and is located in Summit, NJ (Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-95020

Pay Range: $40 - $42/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • Act as the primary Business Analyst for the implementation of ServiceNow’s Customer Service Management (CSM) module.
  • Collaborate effectively with system integrators (e.g., SAP, Twilio/WhatsApp/WebMethods MFT), client technical teams, business stakeholders, and the Project Manager to ensure smooth project execution.
  • Lead weekly project plan calls, ensuring the team remains on track and documenting meeting notes and action items.
  • Capture and document user stories and requirements using Agile methodologies (e.g., JIRA, Scrum, Confluence).
  • Manage testing processes and ensure business engagement and participation in User Acceptance Testing (UAT).
  • Develop new enhancements for the CSM module, leveraging experience with various instances of ServiceNow.
  • Lead architectural reviews for necessary review boards to ensure that solutions align with technical standards and business needs.
  • Identify and articulate project risks and concerns, knowing when to escalate issues to appropriate stakeholders.
  • Maintain a high-level understanding of system integrations and IT architecture models to inform project decisions.
  • Document weekly status reports and communications using Microsoft PowerPoint and Excel.
  • Liaise with Business Analysts to review platform enhancement opportunities and identify value-added initiatives.

Key Requirements and Technology Experience:

  • Key Skills; 5-8 years of solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM.
  • Customer Service Management (CSM)
  • User Acceptance Testing (UAT)
  • Agile methodologies (e.g., JIRA, Scrum, Confluence)
  • 5-8 years of solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM.
  • Proven ability to perform business analysis duties for ServiceNow implementations, particularly with the CSM module.
  • Experience with ServiceNow is mandatory; familiarity with ServiceNow Contact Center solutions is a plus.
  • Experience working on complex IT-led projects across multiple workstreams.
  • Strong collaboration and communication skills, with the ability to work effectively with diverse teams across different geographical locations.
  • Fluent in Spanish; proficiency in Portuguese is a plus but not required.
  • Flexibility to work across various time zones to align with global project teams.
  • Proven experience leading architectural reviews and engaging with relevant review boards.
  • Collaborate closely with the manager to lead a capacity team based in India, primarily working on EST time to deliver continuous improvement initiatives.

Our client is a leading Pharmaceutical Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Job Tags

Contract work, Local area, Immediate start, Remote work,

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